To our Guests:
I want to say thank you for the continued trust you place in us and our team every time you visit our stores or purchase our products. Each day, we learn more information about COVID19 and how to prevent its spread. Our intent is to provide a safe environment for all our guests and associates. Below are some additional changes we have recently made that are important for you to know. But first, I want to share some things about the associates who work for us.
I can’t say enough about our associates and their hard work during this disruptive time. I want to personally thank them for their contributions during this unique set of circumstances. Just like many of you, they have had personal or family related challenges caused by this pandemic, but continue to come into work with an authentic concern for each of you as our guests. We have put together a special recognition bonus to our store frontline associates and are providing additional benefits to many other areas of our business, as well.
In closing, We will continue to provide you updates as we deal with this issue together.
President & CEO
Enhanced Safety Measures
State of Ohio Required Limits on Guests in our Stores
In compliance with the directive issued by the Board of Health for the State of Ohio issued we will place limits on the number of customers allowed into our retail locations at any one time.
In Ohio stores, you will see the maximum occupancy signs listed on our front doors.
Store associates will be monitoring how many guests are in a store at any one time.
If a store reaches its maximum allowed occupancy, our associates may ask you to wait outside of the store.
We support social distancing to keep you and our associates safe. At times, we may offer some additional gentle reminders while in our stores.
You will see visual markers (floor tape) in all UDF stores to provide some direction and reminders for how you should practice social distancing. Specifically, you will find these reminders at our check-out counter, coffee preparation area and our hand-dipped ice cream service counter.
We have begun installation of Plexi-glass guest shields at the stores’ counters. These facilitate social distancing and provide protection from airborne transmission of COVID19.
Wearing Masks in our Stores
Recently, the Center for Disease Control (CDC) announced a recommendation for the general public to voluntarily wear masks while in public. We support this new recommendation and you are welcome to wear protective face masks while visiting our stores.
We ask for your understanding as we are also held responsible for age verification when selling tobacco and alcohol. Thus, our store associates may ask for your ID, and may also ask you to momentarily remove or pull down your mask, to allow us to verify your identity and ability to purchase these products.
Help for our Elderly Guests or those Needing Additional Assistance
For our elderly guests or for those needing additional assistance, please ask one of our associates to help.
Keep in mind that most of our gas pumps have a “help” button you can press and our store associates will reply to help with your gas needs.
Recognition and Assistance for our Associates
In recognition we have implemented a special bonus for our frontline associates in our stores.
For our associate safety, we will begin to provide gloves and masks across our entire business soon, once supplies become more readily available.